Metrics

Incident cost

Incident cost is the realized engineering hours of the breaks that landed in the period. One break is a change undone by a git revert, and its hours are the working hours from the causing change to its fix, on your company's own inferred working calendar. The cost is 0 when nothing broke in the period.

These hours are counted once, inside excess complexity, and are never added on top of a total. Failure risk cost is different: it prices future breaks, and an empty period does not remove it.

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Measure the overspending. Then change what made it expensive.

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